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C.H. Robinson launches new innovation incubator 23 January 2020

Working hand in hand with over 1,000 data scientists, engineers, and developers

C.H. Robinson has launched C.H. Robinson Labs, an innovation incubator where the next big ideas in logistics and supply chain are created, tested, and scaled to drive smarter solutions for C.H. Robinson’s customers and carriers. Tim Gagnon, Vice President of Analytics and Data Science at C.H. Robinson, will lead the incubator, informally known as Robinson Labs, and its dedicated data science teams in Minneapolis; Chicago; Silicon Valley; and Warsaw, Poland.

Through Robinson Labs, C.H. Robinson’s logistics experts, innovation teams, and data scientists collaborate with customers and carriers to create personalised solutions for shippers’ challenges with the industry’s premier technology that is built by and for supply chain experts. Robinson Labs works hand in hand with the Company’s technology team of more than 1,000 data scientists, engineers, and developers. Once solutions are proven, the teams work collaboratively to scale them across C.H. Robinson, benefiting its 124,000 customers and 76,000 contract carriers.

Robinson Labs leverages the Company’s US$1.0 billion tech investment. It is already delivering on C.H. Robinson’s customer-first promise through new digital connectivity and sophisticated analytics that improve shipping performance for customers and carriers alike.

Robinson Labs is building robust transportation management capabilities and making them accessible through leading TMS and ERP systems. Starting with Oracle’s ERP and transportation management software, C.H. Robinson is making it even easier for customers to connect with C.H. Robinson where and how they want to buy. Connectivity includes functions such as allowing shippers to work in their own daily systems to get access to real-time market rates, tender freight, and get real-time tracking. C.H. Robinson seamlessly connects the capabilities of Navisphere, its global, multimodal transportation management system, to customers in their preferred system.

Through Robinson Labs, the Company is enhancing its online business intelligence software, Navisphere Insight, which is part of C.H. Robinson’s transportation management system, Navisphere. Without the need for a separate log in, customers will be able to access Navisphere Insight where they will be served up the most important, actionable insights to improve their shipping performance. Using millions of data points, predictive analytics, and the Company’s information advantage, Robinson Labs provides insights to customers on how to improve savings, reliability and visibility. For example, with the Robinson Labs benchmark tool, shippers can reduce costs by altering lead times and volumes, as well as improve dwell times and on-time performance.

To bring these advanced predictive analytics to the market, C.H. Robinson uses an agile approach and will continue to roll out new features to Navisphere Insight. Additional global forwarding functionality and insights on how to reduce carbon footprint are among the planned new features.

Leading companies such as L’Oréal and Target have been part of the pilot phase of Navisphere Insight, providing valuable feedback to ensure that customer needs are being addressed.