City Link invests in new hand held scanners 03 November 2014

Initial trial saw call volumes drop by over 40%

City Link is investing £2.0 million in new hand-held scanners for all of its drivers to improve efficiency, effectiveness and provide a better service to customers. The 2,500 scanners are being phased in on a depot by depot basis in time for the Christmas peak and every driver who represents City Link will be given one of the new Motorola MC67 models to use.

So effective were the new scanners during an initial trial at one of City Link’s largest depots, in Bristol, that there was a dramatic reduction in the number of people making enquiries about the progress of their deliveries.

The scanners can take and send photos and have an 8MP camera that is able to take pictures in low light conditions, enabling drivers to record clear images of addresses where they have left a ‘Sorry you were out’ card.

They have a longer battery life than the previous models used by City Link and each has an in-cab charger to avoid problems with flat batteries. All are equipped with integrated SAT NAV which will prove invaluable with new drivers and temporary drivers, especially during the Christmas peak period.

City Link has invested in a series of improvements to operations nationwide this year, including the introduction of ‘On Our Way’ message alerts to people advising them of a two-hour slot in which their parcel will arrive, with a range of options for re-delivery if the time is inconvenient.