Empiribox awards warehouse and fulfilment contract to Carousel 19 September 2017

Carousel Logistics has been awarded a warehouse and fulfilment contract with education support service Empiribox. Empiribox provides science equipment, resources and training to primary schools so they can offer ‘hands-on’ science lessons to students for all of the KS1 and KS2 curriculum. As the main distribution partner, Carousel will be responsible for all warehousing and stock management of the Empiribox science kits, along with the final mile delivery and return process.

Carousel designed a unique solution which matches the exact requirements of Empiribox, protecting its customer’s reputation and realising their desire for an exceptional customer experience. One particular achievement by Carousel was to take stock from a failing supplier and implement a new, workable solution within four weeks.

The contract requires Carousel to deliver and collect science equipment kits to primary schools at the start and end of every term. Due to varying class sizes and requirements, each kit needs to be individually packed and delivered on time, ensuring it arrives in immaculate condition and complete with all parts. To meet these complex requirements, Carousel utilises its Warehouse solution, incorporating its By:ITEM, By:RETURN, By:DAY and By:TIME services. The solution went live in March 2017.

At a warehouse level, Carousel uses a robust inventory system to track stock in real time and give Empiribox 100.0% visibility on stock levels, and the ability to know when and what items need purchasing. By pre-stocking kits, Carousel maximises efficiencies and reduces errors prior to delivery.

Utilising both the very latest in logistics technology alongside their friendly Client Service Team, Carousel takes a proactive approach; contacting schools prior to collections to alert teachers and maximise collection and delivery success rates. The flexibility offered by in-house Client Service Teams also gives Empiribox a single point of contact, ensuring the quick resolution of issues and a continuity of service that is unrivalled by many other providers.