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Ryder disrupts eCommerce industry by enabling manufacturers to go direct to online consumers 12 February 2019

Immediately delivered double-digit, week-over-week volume growth, for one client

Ryder has announced an eCommerce fulfilment solution set to transform the way many manufacturers do business online, offering an alternative to third-party marketplaces by fulfilling orders of manufacturer products direct to consumers. With Ryder’s new solution, manufacturers of small to large parcel goods across all industries gain greater control over product selection, inventory management, pricing strategy, and customer service, all while maintaining critical speed to market.

Ryder’s new eCommerce fulfilment solution includes the opening of two purpose-built, multi-client facilities located in Perris, Calif. And Fort Worth, Texas, US, as well as the expansion of an existing Ryder-managed warehouse in Douglassville, Penn. The three facilities are slated to be fully operational by May and will service, among other customers, a globally recognised small appliance manufacturer, with which Ryder’s eCommerce fulfilment solution has already delivered tremendous growth during an initial pilot phase.

Just ahead of the peak holiday season, Ryder transitioned the client from a third-party marketplace to Ryder’s eCommerce fulfilment solution and immediately delivered double-digit, week-over-week volume growth. During the period of Black Friday and Cyber Monday, Ryder delivered a 268.0% increase over expected volume and achieved 99.9% on-time and in-full shipping accuracy.

Ryder’s new purpose-built, multi-client facilities, designed specifically for high-volume eCommerce fulfilment, are flexible and scalable, both in terms of space and labour. During this past peak holiday season, Ryder was able to rapidly scale up headcount 100.0% to meet its customer’s unexpected high seasonal demand, which reflected an average of 66.0% increase in volume growth week-over-week for 10 consecutive weeks.

Additionally, contrary to industry standards, Ryder will remain carrier agnostic. The decision to foster relationships with many qualified carriers ensures Ryder customers maintain speed to market, as well as cost and service targets, even when capacity is tight.

With the additional eCommerce fulfilment facilities strategically located, Ryder can deliver small to large parcel goods to 95.0% of the US in two days or less.

Ryder’s eCommerce fulfilment solution minimises the barriers to entry for manufacturers wanting to gain greater control of their products and service levels. This includes: a streamlined on-boarding process to ensure customers are operational quickly; specially trained Ryder teams provide customers with human resources, call centre, and IT capabilities; best-in-class warehouse order and management systems; and full reverse logistics capabilities, as well as a complete suite of value-added services such as private labelling, bagging, gift wrapping, hand-written notes, and engraving. The new solution for small to large parcel goods is an additional service offering by Ryder, which also operates one of the largest last-mile delivery solutions for big-and-bulky goods. Ryder Last Mile provides home delivery and white-glove installation for everything from furniture to large appliances, with 136 facilities covering 95.0% of the US and Canada within a two-day timeframe.