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Ryder expands last-mile delivery network amid escalating consumer demands 22 July 2021

Positioning its customers closer to end-consumers

Ryder System, Inc. has announced further expansion of Ryder Last Mile, a customisable, multi-tiered delivery solution for big-and-bulky goods. With new hubs in Milwaukee and Philadelphia, US, Ryder continues to position its customers – some the world’s biggest brands – closer to end-consumers in order to meet ever-growing demands for delivery in two days or less.

The 6,970 m2 hub in Milwaukee is operational as of 19 July 2021 and the 10.035 m2 hub in Philadelphia will be operational by October. Both new facilities will service multiple customers across various industries and provide quick and easy access to the Northeast, Mid-Atlantic, and Upper Midwest regions. With more than 100 additional locations, the Ryder Last Mile network can cover 95.0% of the US. including Puerto Rico and Hawaii, within a two-day timeframe.

By increasing its footprint, Ryder improve customers’ speed-to-market, which is critical in today’s highly competitive environment and vital to customers’ short- and long-term growth strategies.

Ryder Last Mile offers customizable delivery options with five tiers of service: Front Door; Over the Threshold; Room of Choice; White Glove Delivery, which includes assembly, hook-up, and installation; and Deluxe Service, which includes pre-delivery inspection and assembly to maximise delivery success and reduce returns.

To enhance the Ryder Last Mile customer experience, Ryder continues to invest heavily in visibility technology such as RyderView, which enables consumers to schedule deliveries at their convenience and then easily track their orders in real-time. At delivery, RyderView offers electronic proof of delivery and an option to complete an automated customer survey.