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Sorted appoints CEO and Expands Executive Team 21 October 2021

Experienced CEO aligns with new members of executive team

Sorted, the delivery experience platform, has announced Carmen Carey as its new CEO to lead the Company into the next stage of its growth. Carmen, who has been a Non-Executive Director on Sorted’s Board of Directors for the past two years, joins from city-based commodity trading and risk management software solutions provider Brady Technologies (where she held the position of CEO), and was previously CEO at Big Data Partnership, Apica and ControlCircle. The next stage of Sorted’s growth will see Carmen and founder and previous CEO, David Grimes, unify their expertise to level up the Company’s transformation.

There are significant changes underway within the business, which include the move into new Manchester headquarters to accommodate a new hybrid working model, and the expansion to London with new offices.

Sorted has also announced changes to its executive leadership team, including Iain Greig as Non-Executive Director and interim COO, Steve Langley as Vice President of Product, and Axel Lagerborg as Vice President of Sales.

As the post-pandemic era shines a light on how critical customer delivery experience is, Sorted saw a significant 560.0% increase in the number of shipments via its post-purchase communications solution - REACT - in the previous 12 months ending September 2021. The Company’s new leadership and direction matches the strength of this unprecedented growth, particularly as delivery communications become vital for brand survival and levelling up against fellow retailer competition.

Trusted by leading global retailers - such as ASOS, Farfetch and Lush – Sorted’s delivery experience platform fixes poor delivery choice, broken customer promises and disjointed post-purchase communication to increase customer happiness, drive loyalty and support retail growth.