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Toll confirms targeted ransomware attack 04 February 2020

Has referred the matter to the appropriate bodies for criminal investigation

As a result of Toll’s decision to disable certain systems following a recent cyber security threat, the Company is continuing to meet the needs of many customers through a combination of manual and automated processes across its global operations, although some are experiencing delay or disruption.

For parcels customers, all processing centres are continuing to operate including pick up, processing and dispatch albeit at reduced speed in some cases. While the online booking platform has been temporarily disabled, parcels customers can book deliveries by calling our contact centres.

The cyber security incident is due to a targeted ransomware attack which led to the decision to immediately isolate and disable some systems in order to limit the spread of the attack. At this stage, the Company has seen no evidence to suggest any personal data has been lost.

Toll is continuing to undertake a thorough investigation and is working around the clock to restore normal services at the earliest opportunity. Toll stated that it is working with relevant authorities and have referred the matter to the appropriate bodies for criminal investigation.