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Uber Eats awards logistics contract to Walker Logistics 30 November 2018

New supply chain model with centralised storage hub and online ordering

Uber Eats, the online food ordering and delivery platform, has undertaken a major overhaul of its courier partner merchandise supply chain in the UK. The Company has established a new online sales portal and Walker Logistics, in conjunction with its long term client Kavis, has been appointed to manage the fulfilment of orders for merchandise placed via the website.

The Uber Eats’ range of branded bags, soon to be followed by clothing and accessories, is now stored at Walker’s multi-user facility in Berkshire from where it is picked, packed and dispatched to Uber Eats’ courier partners across the UK.

Prior to the launch of its new website and the appointment of Walker Logistics, Uber Eats’ merchandise had been held at a number of warehouses located close to each of the major cities where Uber Eats is active.

Essentially, the stores had performed like cash and carry outlets, which UberEats’ couriers visited in person to purchase and collect the items they wanted. But, growth in demand for Uber Eats’ services and the subsequent rise in the number of delivery partners working for the organisation have made this model impractical.

The move to a centralised storage hub and online ordering has allowed Uber Eats to close the warehouse units from which its range of merchandise had previously been stored and supplied.

In developing its new supply chain model, Uber Eats worked closely with Kavis, an existing Walker Logistics client and the Company had no hesitation in partnering with Walker in the roll-out of the new logistics solution. Walker Logistics has worked with Kavis for some time.

Launched in 2014, Uber Eats acts as an intermediary between independent take-away food outlets and customers. Food is ordered via an app and delivered by couriers, or delivery partners, using cars, bicycles, motorbikes or on foot.