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Strategy to grow business in the parcel, fulfilment and international arenas
Whistl has announced the acquisition of privately held fulfilment and contact centre company, the Spark Ecommerce Group, based in Gateshead, UK. The successful 20-year-old company has 200 employees and is recognised for its inbound and outbound customer services, alongside its comprehensive order fulfilment operation. In the past year the Company had a £15.0 million turnover.
The Company consists of Spark Response, providers of contact centre and fulfilment services to some of the UK’s most recognisable brands; Spark Etail which acts as an online retailer for Ethical products via its Ethicalsuperstore.com, Natural Collection, Frank & Faith and Spirit of Nature websites.
The group is made up of a consortium of investors led by London based chairman Barry Stiefel and includes Spark directors Peter Slee and Noel Lambert.
The Company has worked with some of the UK’s most recognisable online brands and retailers, most recently including WW (formerly Weight Watchers), FitFlop, Micro Scooters, Shark Ninja and PGA European Tour.
The acquisition of Spark Ecommerce Group is the second acquisition Whistl has made in the fulfilment arena and Spark Ecommerce Group in the future will be rebranded Whistl Fulfilment. The Company will continue to operate from the North East and the existing operations and leadership team will remain in place with Peter Slee, as Managing Director, together with his Co-Director Noel Lambert.