XPO Logistics to launch Interactive Last Mile Technology for consumers 02 October 2017

XPO Logistics has announced the expected November launch of interactive last mile technology designed to help consumers manage retail home deliveries with advanced, online tools. The Company's latest innovation has been developed for the unique requirements of heavy goods purchased through eCommerce and bricks-and-mortar stores.

XPO's next-generation, web-based, last mile technology is designed to give consumers personal visibility and control over the delivery of appliances, furniture and other heavy goods. Unlike package shipments, most heavy goods require that someone be available to take delivery inside the home. Consumers can manage orders in real time, reschedule delivery times electronically, integrate their calendars and opt to receive weather and traffic alerts. The technology provides the flexibility to set preferences such as notifications by email, text message or voice.

XPO is the largest provider of last mile logistics for heavy goods in North America, facilitating approximately 13.0 million carrier-based deliveries and installations a year. The Company's latest technology expands on capabilities that already generate industry-leading consumer satisfaction ratings for XPO's last mile customers, including online visibility of order details, a consumer preparation checklist, real-time order tracking and ETA status updates. XPO expects to provide optional private-label branding of the consumer experience on request.