11 February 2010

200 weekly deliveries using Nightfreight’s national two-man home delivery service

JD Williams, the UK direct home shopping retailer, has awarded a three-year contract to Nightfreight for the provision of a two-man home delivery solution for direct supplier orders. Nightfreight was appointed by JD Williams after developing an innovative IT solution that would provide the retailer with total visibility and tracking of all orders from fifteen manufacturers via its own in-house customer service system.

Under the agreement, Nightfreight will handle the collection and delivery of a diverse range of items such as white goods, home electronics, furniture and upholstery, including made to order products. The solution will use Nightfreight’s Deliver2Home national two-man home delivery service, handling around 200 deliveries per week to addresses across the UK.

Nightfreight’s IT system will provide the required visibility of all orders delivered direct to JD Williams’ customers from the manufacturer. This is a particularly important requirement for larger products requiring two-man home delivery with differing supply lead times.

Once a customer order is received by JD Williams, Nightfreight will automatically receive purchase details, which are held pending stock availability from the supplier. Each supplier will have access to the software solution, enabling labeling and dispatch of products, so Nightfreight can liaise directly with the consumer to agree a suitable delivery date as soon as the purchased product becomes available.

All activity and consumer communication is logged in Nightfreight’s system and sent to JD Williams, providing full tracking and status visibility to the retailer’s customer service team. As orders enter the delivery process each tracking point becomes transparent, including the final scanned image of the proof of delivery.