16 February 2010

CEVA Home to manage over 16,000 deliveries per annum

CEVA Logistics has been awarded a three-year contract to provide a white glove two-person home delivery service to Multiyork, manufacturer and retailer of high quality upholstery and cabinet furniture. The furniture is manufactured to order at Multiyork’s factory in Thetford, Norfolk and is sold through their 60 retail outlets in England and Wales.

Following a competitive tender, CEVA will now be responsible for the daily transfer of manufactured items to a dedicated 2,990 m2 warehouse at Mendlesham, Suffolk. CEVA then contacts customers to arrange a convenient delivery date using CEVA’s National Customer Call Centre in Manchester. The projected 16,000 home deliveries per annum will be performed by a combination of CEVA’s shared user home delivery network, CEVA Home and six core delivery vehicles to provide a seamless customer offering.

A number of key factors encouraged Multiyork to select CEVA, including high quality delivery processes, overall customer contact and service and CEVA’s long standing relationships with other high quality furniture retailers. They were also impressed with the involvement and commitment by CEVA’s senior management to deliver a professional home delivery service.

CEVA’s white glove delivery service includes placing the furniture items in the customer’s room of choice, disassembly and assembly if required, and the removal and recycling of any packaging from the customer’s home.

As part of the tender process, Multiyork visited some of CEVA’s home delivery operations and was impressed with the attention to detail and efficiency of their operations. CEVA demonstrated their ability to provide the highest levels of delivery service and customer care that Multiyork’s products and customers demand. Working with a supply chain specialist has allowed Multiyork to focus more directly on the manufacture and retail of high quality furniture.